Privacy Policy

1. Information We Collect

We collect the minimum information needed to fulfil your order and operate our service. The categories of data we may collect include:

• Contact details you provide voluntarily, such as an email address or messaging handle used for order delivery and support.
• Order information, including the products you purchase and your transaction reference.
• Payment metadata — we accept cryptocurrency and do not store card numbers; for crypto payments we retain only the transaction hash needed to confirm payment.
• Technical data such as IP address, browser type, and pages visited, collected through cookies and analytics.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders.
• Provide customer support and respond to your enquiries.
• Honour replacement guarantees and resolve order issues.
• Improve our website, products, and service quality.
• Detect and prevent fraud or abuse of our service.
• Send service-related communications you have requested.

3. Legal Basis for Processing

Where applicable law requires it, we process personal data on the basis of contract performance (to deliver the products you ordered), our legitimate interests (to operate and secure the service), your consent (for optional marketing), and compliance with legal obligations.

4. Cookies & Analytics

We use cookies and similar technologies to keep the site functioning, remember preferences, and understand how visitors use our pages. You can control cookies through your browser settings. For more detail, see our Cookie Policy.

5. Data Sharing

We do not sell your personal data. We share information only with service providers who help us operate the website and process orders, and only to the extent necessary. We may also disclose information where required by law or to protect our rights and the safety of our users.

6. Data Retention

We retain order and contact data only as long as necessary to provide the service, honour guarantees, and meet legal obligations. When data is no longer needed, we delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data, and to object to processing or request data portability. To exercise any of these rights, contact us using the details on our Contact page.

8. Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page. Continued use of our service after changes constitutes acceptance of the revised policy.