Refund & Replacement Policy

1. Our Replacement Guarantee

Accounts listed with a replacement guarantee are covered for the period stated on the product — typically 7 days from delivery. If a covered account stops working through no fault of your own within that window, we will replace it free of charge.

2. What Is Covered

• Accounts that cannot be accessed on delivery despite correct credentials.
• Accounts that lose advertised credits or quotas before you have used them.
• Accounts that fail verification on first login within the guarantee window.

3. What Is Not Covered

• Accounts suspended or limited because of how you used them, including any violation of the provider's terms of service.
• Issues reported after the guarantee window has expired.
• Credits consumed through normal usage.
• Accounts shared, resold, or modified in a way that triggers provider security systems.

4. How to Request a Replacement

Contact our support team within the guarantee window with your order reference and a description of the issue. Our team will verify the problem and, if eligible, issue a replacement account as quickly as possible — usually within the standard delivery window.

5. Refunds

Because accounts are delivered digitally and immediately, orders are generally non-refundable once credentials have been delivered. Where a replacement is not possible for a covered issue, we may, at our discretion, offer store credit or a refund. Contact support to discuss your situation.

6. Bulk & Custom Orders

Bulk and custom orders may have specific terms agreed at the time of purchase. Any guarantee terms for such orders will be confirmed with you before payment.